Jojoba Oil

We are committed to offering products of the highest quality. However, we recognize that there may be occasions where a return or exchange is necessary. Please review our policy below:

• Damaged or Incorrect Product Delivery:

If you receive a damaged item or the wrong product, please reach out to our customer service team within 30 days of receiving your order. We will provide instructions on how to return the item and will either send a replacement or issue a full refund, including any applicable shipping costs.

• Return or Exchange Eligibility:

1. Items must be returned.
2. The return or exchange request must be made within 30 days of receiving your order.
3. An original proof of purchase (order confirmation email) is required for all returns or exchanges.

Return Process:

1. Contact our customer service team at https://instagram.com/ikonessentials to start the return or exchange process.
2. Provide your order number, a description of the issue, and any relevant photos.
3. Our team will guide you through the return or exchange process.
4. If eligible, we will process the refund to the original payment method or send the replacement item, based on your preference.
5. This whole process can take up to 7 business days for processing.